Crisis Intake Coordinator (Shelter & Helpline)

 

Location: Safe Harbors, Enterprise OR.

Pay: starting $14-$15/hr. DOE (increase after 90 day probationary period)

Hours: 20-30 hrs week with possibility of increased hours & benefits package

Shift:  Hours will vary to include some evenings and weekends

 

Responsibilities:

  • Schedule volunteers to carry the 24-hour crisis line

  • Carry and answer 24-hour crisis line calls

  • Recruit new crisis line volunteers and provide volunteers with comprehensive and ongoing training 

  • Provide crisis intervention, advocacy, and support to victims of intimate partner violence; including legal and community resource advocacy

  • Maintain emergency shelter in move-in ready condition

  • Coordinate donations made to the agency, including upkeep and organization of storage facility and sending donor thank you letters

  • Assist in shelter resident case management

  • Track data to provide statistical reports for grant compliance

  • Assist in preparation of monthly and quarterly reports per grant requirements

  • Continue to receive education and training as requested, including crisis intervention and sexual assault-specific training

  • Be present at community events to provide information, recruit volunteers, and answer questions about Safe Harbors

  • Participate in agency programming efforts, including national awareness month activities and fundraisers

  • Contribute to agency social media outreach

  • Provide basic clerical support, including answering the phone and greeting office visitors

  • Maintain confidentiality regarding clients, advocates, and staff information

  • Additional duties as assigned


 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

 

LANGUAGE:

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively

present information and respond to questions from groups of clients, volunteers, co-workers,

community partners, and the general public. 

 

REASONING ABILITY:

Ability to solve complex problems, respond quickly in crisis and deal with a variety of concrete

variables in situations where only limited standardization exists. Ability to interpret a variety of

instructions furnished in writing, orally, or by diagram.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is regularly required to talk or

hear while communicating verbally with individuals in person or on the telephone. The

advocate is frequently required to sit while doing peer counsels or taking hotline calls. The

employee is occasionally required to stand; walk; use hands; reach with hands and arms; climb

or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to

50 pounds of equipment and/or supplies. Specific vision abilities required by this job for driving

and computer work include: close vision, distance vision, peripheral vision, depth perception,

and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. The

noise level in the work environment is usually moderate, as exists in a typical business place

with ringing phones, many people speaking at once, copiers, fax machines and printers.

 

WORKING CONDITIONS

Involves exposure to violence, often including graphic descriptions of serious crimes against children and adults. Hours of work will be scheduled but will include after hours crisis response including overnight, weekends and some holidays.

 

INTERPERSONAL

Ability to communicate professionally and effectively, act professionally and ethically at all times and maintain positive and productive working relationships with colleagues. Well organized, flexible, and able to function independently. Ability to maintain a non-judgmental

attitude when working with others whose values and beliefs may be in contrast to the

advocate’s values and beliefs, maintain confidentiality, be able to function under stressful

conditions, be able to work independently, consistently demonstrate effective listening skills

and common sense. Tolerant of frequent interruptions. Must demonstrate a courteous, caring

and understanding attitude towards clients, co-workers, visitors, community partners, and

volunteers.

 

PREREQUISITES

1. Ability to work with a broad range of people from diverse backgrounds and life

experiences.

2. Flexibility and sense of humor.

3. Ability to organize program details.

4. Ability to work under stress and respond effectively to crisis situations.

5. Ability to demonstrate initiative and handle a diverse workload.

6. Good problem solving skills.

7. Reliable, responsible, energetic.

8. Ability to practice and demonstrate good self-care to address job stress.

9. Proficiency on appropriate software and Internet.

 

REQUIRED FOR HIRE

1. Complete Oregon Core Advocate  40-hour training.

2. Pass criminal background check, other background checks as required.

3. Sign binding confidentiality agreement.

4. Valid Oregon Driver’s License.

 

Safe Harbors provides equal employment opportunities (EEO) to all employees and applicants

for employment without regard to race, color, religion, sex, gender, sexual orientation, national

origin, age, (dis)ability or genetics. In addition to federal law requirements, Safe Harbors

complies with applicable state and local laws governing nondiscrimination in employment in

every location in which the organization has facilities.

 

Preference:

  • College degree in related field or 2 year education/experience equivalent

  • Related experience or training in family or intimate partner violence, anti-oppression, child development or related social services experience and/or training in program coordination and experience working with diverse populations. 

 

To apply for this position please email your resume, and cover letter that includes responses to the questions below to:

 mel@wcsafeharbors.com 

 

Please include a cover letter that  answers the following questions and send it with your resume.

 

  • Do you think everyone has equal opportunities in life? Why or why not?

  • What is your understanding of how abuse impacts people? What do you think a world without violence looks like? 

  • Is there anything else you want to share about why this position is a good fit for you? 

 

For more information or questions please contact Mel Sharp at 541-426-4004 or Mel@wcsafeharbors.com 

 Open until filled.